Privacy Policy

Phoenix Health Hub Ltd is a multidisciplinary health clinic offering chiropractic and wellness services in Uckfield, East Sussex.

• Company name: Phoenix Health Hub Ltd
• Company number: 13376524
• Registered office: 79-81 High Street, Uckfield, East Sussex, TN22 1AS
• Clinic address: 79-81 High Street, Uckfield, East Sussex, TN22 1AS
• Email: hello@phoenixhealthhub.co.uk
• Phone: 01825 627450

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process the following types of personal data:

• Name
• Contact details (email, phone number, address)
• Date of birth
• Appointment preferences

• Medical history and current health information
• Examination and treatment notes
• Diagnostic imaging (e.g., X-rays)
• Payment information (excluding card details – these are handled securely via third-party processors)

• IP address
• Browser type and version
• Pages visited
• Interaction data via cookies (see Cookie Policy)

We only use your data when there is a lawful basis to do so, including:

• To manage and provide your care and treatment.
• To contact you about appointments or administrative matters.
• To process payments and manage billing.
• For internal record-keeping and clinical audits.
• With your explicit consent, to send you occasional updates or offers
• To comply with legal or regulatory obligations or marketing communications (e.g. via Mailchimp), we rely on consent — and you may opt out at any time by clicking the unsubscribe link in any email.
• For website analytics or advertising, we rely on consent where cookies are non-essential (see our Cookies Policy).

We may share your data with trusted third-party service providers for the purposes of communication, analytics, or improving your experience. These include:

• Mailchimp, for managing newsletters and email communications.
• Google Analytics, for analysing website traffic and improving user experience.
• Zoneee, our practice management software provider, which stores personal, appointment, and health-related information securely.

Please see or Cookie Policy page for a full list of cookies currently used on this website.

We only share your information where necessary and with appropriate safeguards, including:

• With other healthcare professionals (with your consent)
• With trusted service providers such as our practice management system, email provider, or diagnostic imaging partners
• When required by law (e.g., for safeguarding or legal claims)

We will never sell your data or share it for marketing purposes without your explicit consent.

We retain your data in accordance with legal and professional obligations. Health records are typically retained for a minimum of 8 years after your last visit (or until age 25 for children).

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (in some cases)
• Object to or restrict certain types of processing
• Withdraw consent (where processing is based on consent)
• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise any of your rights, please contact us at:
admin@phoenixhealthhub.co.uk

You may also write to us at our registered office address.

We take appropriate technical and organisational measures to safeguard your personal data, including secure record-keeping, encrypted systems, and limited access protocols for staff.

Our Commitment

Phoenix Health Hub is committed to protecting personal data and handling all information lawfully, fairly, and transparently. If you believe your data has not been handled correctly, we want to know so we can resolve the issue quickly and professionally.

How to Raise a Data Protection Complaint

You may raise a complaint if you believe:

• Your personal data has been used unfairly or unlawfully
• Your information has been shared without permission
• Your rights under UK GDPR have not been upheld

You can submit a complaint via:

• Email: admin@phoenixhealthhub.co.uk
• Post: Phoenix Health Hub Ltd 79-81 High Street, Uckfield, East Sussex, TN22 1AS
• In person: Speak to the Practice Manager

Please include:

• Your name and contact details
• Details of your concern
• Any relevant dates, evidence, or supporting information

What We Will Do

We will:

• Acknowledge your complaint within 5 working days
• Investigate the issue promptly and fairly
• Provide a full response within 30 days
• Inform you if more time is required for complex matters.
  Stop-the-clock allowed when clarification is needed (cyber-data.co.uk)
• Explain the outcome and any actions taken

If You Are Not Satisfied

If you feel your concern has not been resolved, you may contact the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Address: ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

We encourage you to contact us first so we can resolve the matter quickly.

RecordKeeping

We maintain a secure Data Protection Complaints Log recording:

• Date received
• Summary of the issue
• Actions taken
• Outcome and closure date

This helps us identify patterns and continuously improve our data protection practices.

Who Oversees This Process

• Practice Manager: Oversees investigations and responses
• All Staff: Must report concerns immediately
• Directors: Ensure compliance and resources

If you have any questions, please contact:

pm@phoenixhealthhub.co.uk (Practice Manager)